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“If you don’t like what is being said… change the conversation.” If only we could all be as charismatic as Don Draper. Played with magnetic intensity by the impossibly-chiselled Jon Hamm, the suave creative director and main marketing man of AMC's award-winning Mad Men always knew just what to say at exactly the right moment. I’ve been re-watching the show again lately – it last aired eight years ago

“You didn’t have much to say in that meeting?” Has a work colleague ever muttered this rhetorical question to you? If you take a ‘church mouse’ approach to meetings – office-based or online – such observations have the ability to dent your confidence and even self-worth. But selective speaking in group settings isn’t necessarily a negative trait. In fact, far from it. Here, we explore the question: is being quiet in

You Can't Always Get What You Want, the title of a Rolling Stones hit from 1969, sure isn’t indicative of how we dine out on music these days. When it comes to song choice, we get what we want when we damn want it.  While we take this instant gratification for granted, it’s easy to forget it wasn’t always so simple. Customer-focused music tech has come a long, long