Workplace Trends: The Evolution of Experience vs Qualifications
Whether you whisper it quietly or shout it from the rooftops, it’s pretty clear to anyone in the workplace that times have changed. What was once a traditional career path of obtaining a qualification and climbing the corporate ladder has now undergone a significant evolution. Long gone are the days when if you asked someone their work history, they’d tell you they started at an entry level
Delight your Customers with RevOps Customer experience is the key to growth. After all, there are other similar services, products, and even companies. So why someone chooses you, comes down to the customer experience (CX). And it starts with your brand. As soon as your brand reaches someone, they’re enrolled in your unique CX. Whether they see an ad, visit your website, or buy a product or
Beautiful and True: How brand identity shapes CX.
Branding is dead. Long live CX. Lots of people are saying it. We agree with the CX bit—but even in the new world of Customer Experience (CX), the death of branding has been greatly exaggerated. Great branding doesn’t compete with CX. Great branding is the foundation of CX. Ok so what goes into a great brand? It’s much more than a logo or identity. We live by that—in fact
For Better Revenue, Forever: How ‘Revops’ and Customer Experience change everything.
‘RevOps’—the new business buzzword. 'RevOps' stands for ‘Revenue Operations’—and it's relevant across every aspect of your business. Job roles focused on revenue—like Chief Revenue Officer and Vice President of Revenue—are growing twice as fast as similar sales roles on LinkedIn. We work Revops every day. At its heart, RevOps is about maximising revenue—through the lens of Customer Experience before, during and after sales. That lens helps reimagine roles into