Terms of Business
Stuff the lawyers told us to say
Hunt & Hawk Pty Ltd
ABN: 26 628 722 789
Terms of Business
- CONFIDENTIALITY & COPYRIGHT
1.1 All business information disclosed by the client to us and all client business information documented in writing, drawing, audio, photographic or digital form will be subject to strict commercial in-confidence conditions and not shared outside inhouse team without explicit written permission by the client.
1.2 All information, processes, tools, documents and material shared by Hunt & Hawk via any medium, whether publically or privately, internally and externally, digitally, in person, verbally or otherwise with a party associated with Hunt & Hawk and its team is bound by a Non-Disclosure Agreement and strict Copyright by Hunt & Hawk as the originator and creator of this work. This work can not be sold, traded, copied, reproduced or inherited by others.
- INTELLECTUAL PROPERTY
2.1 All published works and recordings developed in the project for the end-client remain the intellectual property of the end-client unless agreed in writing.
2.2 All processes and tools developed by either Hunt & Hawk and/or the team will remain the intellectual property of Hunt & Hawk unless agreed in writing, and are not to be adapted or used outside any project.
2.2 All processes and tools developed by a client or external associate remain the intellectual property of the client or external associated unless agreed in writing, and are not to be adapted or used outside this project.
- PUBLICATION & PROMOTION
3.1 The client agrees at the successful completion of the project that we may keep on file all public-facing client material (eg brand, web and social copy etc) and share with prospective clients at our discretion.
- EARLY TERMINATION
4.1 We or the client may terminate the agreement and project before completion for any reason with a minimum of 7 days written notice.
4.2 If we terminate the agreement before completion, the remaining 50% fee will be waived and any unused portion of the 50% deposit returned (usage at our discretion).
4.3 If the client terminates the agreement before completion, the client forfeits any and all payments made and the right to use any work supplied.
5.1 For Websites, Brand works and standalone projects 50% payment is required before commencement. 50% is due upon completion. Until 50% completion payment, ownership of the work is not legally transferred and usage is prohibited.
5.5 For the Brand Breakthrough Bundle 100% payment is required before commencement. Until completion payment, ownership of the work is not legally transferred and usage is prohibited.
5.2 For the 12-month and 6-month Content Creative or Marketing Concierge bundles, payment of 2 x monthly instalments is required before commencement. For the monthly Content Creative or Marketing Concierge bundles, a single month in advance is required before commencement.
- REVIEW AND REVISIONS
6.1 One round of review and revision is included in all work.
6.2 Further revision requested by the client will be resourced at an agreed fee outside the scope of this service agreement.
- SCOPE CHANGE
7.1 Any change to scope will be separately negotiated and documented in a variation to service agreement. Hunt & Hawk is not liable for or obliged to accommodate any changes in scope desired by the client.
- TIMING CHANGE
8.2 Services required under the standard periods require clearing of all decks and therefore charged at an additional 25% or 50% rush rate depending on time. Any change to timing will be separately negotiated and documented in a variation to service agreement. Hunt & Hawk is not liable for or obliged to accommodate any changes in timing desired by the client.
9.1 The project excludes brand identity, graphic design, web development or any subscriptions.
10.1 The project’s meetings will be conducted online using Zoom video links or in person if the timing and geography works out. We aim to maximise the use of everyone’s time, of course if necessary to go over time, within reason both Hunt & Hawk and the client must cater for it.
- WORD LIMITS
11.1 The word limits for web page copy are a ceiling, used for scoping. Because great websites say less with more, we will sometimes deliver less than the specified words on a website without penalty. The word limit is a way to establish general project scope and upper limit.
- WAY OF WORKING
12.1 Minimum monthly commitment – we’re on this journey with you, and we’re here to be a team you will rely on.
12.2 Hunt & Hawk team work between 9am and 5pm AEST Mon to Fri (excludes all public holidays) unless otherwise agreed.
12.3 Content will be planned and created in advance (min. 1 month, max. 3 months)
12.4 Inclusions can not be substituted for other services.
12.5 Tasks will be added and assigned within Asana with an expected completed date.
12.6 All correspondence will be responded within 24 hours of delivery.
12.7 All communications with Hunt & Hawk, whether internal or external, with associates or clients, are bound by Copyright laws as, per Clauses 1 and 2, all processes, tools, information developed for use by Hunt & Hawk remain the property of Hunt & Hawk.
|Office of the Australian Information Commissioner (OAIC)
Complaints must be in writing.
Mail: Director of Privacy Case Management
Fax: (02) 9284 9666
Phone: 1300 363 992
|Australian Financial Complaints Authority
The Australian Financial Complaints Authority is an external dispute resolution service available to clients whose complaints come under their complaint resolution scheme rules. An Australian Financial Complaints Authority case manager will be able to advise if they can be of assistance.
Mail: Australian Financial Complaints Authority Limited
Fax: (03) 9613 6399
Phone: 1800 931 678